The Driver had a technical issue on the original shuttle and therefore was 38 min late in picking us up from the Dixie University location. We scheduled to arrive at least 2 hrs. before takeoff at LAS but unfortunately we did miss our flight. The shuttle service has been very helpful helping resolve and accommodate us. I spoke with the manager “Gideon” and he was very helpful and cared about our family and our wellbeing. I would give yourself more time than the recommend 2hrs (min 3 hrs. before takeoff) in case of unforeseen issue with the shuttle. Although I had originally given them a 1 star review I feel that they deserve a 5 star because it was a problem that was out of their control and they took full ownership of it.