This was my first experience with the express. The website was down so I was a little nervous about just waiting without a ticket. The driver was so helpful. He made sure I got on and even offered us water for the trip to the airport. He had stopped to clean the bus so was a little late but sent his wife to tell us he would be there in 10 min. Excellent service!! Excellent driver. He really cares about his job and the customers. His name was Jermaine. He drove from Logan to salt lake. And by the way the bus was exceptionally clean and comfortable.