This was my first time taking a bus from the airport to Idaho Falls. It was so easy and comfortable. The waiting spot was easily accessible and close to my airport door. I arrive about 15 minutes early and the bus arrived 10 minutes early. The driver checked our names off the list and loaded our suitcases. The bus was very nice, clean, and comfortable. There are no restrooms aboard, but the driver notified us of the upcoming stops and which ones would be for refueling and restrooms, so that part went really well. I would take the Salt Lake Express again and highly recommend it.