Legal & Policies

Your ticket is valid only for the date and time you originally scheduled. Some changes are allowed, as described below. If the shuttle you want costs more than the one you paid for, you pay the difference. (Exception: some specials are valid only on specific days.)

1. Changes to your scheduled departure date or time. You can make up to 2 changes to your original departure date or time without a $2.95 per-person change fee, as long as the shuttle you want costs the same as or less than your original. 2. Cancellation of reservations. You can cancel a reservation at least 1 hour before departure. You then choose one of these options: - (a) A full refund minus a $2.95 per-person processing fee (see items 8 and 9 below), or - (b) A credit for the full fare with no processing fee, to use toward future travel. We apply this credit to your account. You must complete travel using this credit within 1 year of the original travel date.

If you cancel this same reservation a second time, it cannot be reinstated (see item 3 below). 3. Reinstatement of reservation. We can reinstate a cancelled reservation or credit for a trip of equal or lesser value, as long as you complete travel within 1 year of the original travel date. Credits not used within 1 year of the original travel date are no longer valid and cannot be reinstated. 4. Changes due to airline delays. If you need to change a reservation because of an airline delay or cancellation, we change it without penalty. If your flight is delayed, you can ride the next available shuttle without penalty. 5. No-show passengers forfeit their reservation and ticket. 6. All reservations, including changes, depend on seat availability. 7. No refund is available if you cancel less than 1 hour before departure. 8. A refund minus a $2.95 per-person processing fee is available if you cancel at least 1 hour before departure. 9. We encourage you to call our office to confirm your reservation at least 24 hours before departure.

• Be at your boarding location at least 10 to 15 minutes before your scheduled departure. If the vehicle is not there by your scheduled departure time, call the office immediately.
• We reserve the right to refuse transportation to anyone who, in our sole opinion, may be disruptive to the driver or other passengers.
• Walk-on passengers ride on an availability basis. Be at the pick-up or drop-off location at least 15 minutes before departure, because the shuttle may leave early once all scheduled passengers have boarded. Salt Lake Express does not guarantee a stop at any location where no passenger is scheduled. We recommend that everyone makes a reservation.
• Salt Lake Express may choose to delay a departure so passengers on connecting routes can catch the shuttle. The shuttle may also leave before its scheduled time once all passengers with confirmed reservations have checked in with the driver.
• Weather, road conditions, or other factors may cause earlier or later departures and arrivals. You agree to comply with necessary schedule changes and to keep Salt Lake Express informed of how to reach you.

• Each passenger may bring 2 checked bags (up to 50 pounds each) and 2 carry-ons. We do not check luggage in, and you are solely responsible for it. Mark every bag clearly with your name and phone number. Excess and odd-sized luggage is accepted only if space is available, for a fee of $10 per piece. You may not carry any flammable, illicit, or unlawful products on your person or in your luggage.
• Salt Lake Express is not responsible for items left on our shuttles. We hold left items at the Rexburg office for 30 days. You are responsible for arranging pickup or return, and for all related expenses. You are responsible for the care and handling of your own luggage. Rental carts are available at the airport curb and inside the terminals.
• Salt Lake Express is not responsible for any lost, stolen, damaged, or misplaced freight. We do not guarantee delivery of any freight. Insurance is not available for freight. Mark all freight clearly with a name and phone number. Salt Lake Express may open or inspect any item sent as freight. We may require proof of identification to release a package.

"Parking. Salt Lake Express does not authorize passengers to park at any of our stops. You are responsible for making sure your vehicle is parked where the business approves. You are responsible for any charges from damage or towing. Boarding locations are provided as a courtesy of the businesses. Neither those businesses nor Salt Lake Express assumes any liability or obligation for vehicles left at any location. Salt Lake Express does not have representatives at any stop except the Idaho Falls Office, Pocatello Office, and the St. George Office. Even at the Idaho Falls Office, Pocatello Office, and the St. George Office, Salt Lake Express assume no liability for vehicles left at that location.

Delays and connections. Salt Lake Express makes its best effort to get you to your destination on or before the scheduled arrival time. Salt Lake Express is not responsible for delays caused by weather, road or traffic conditions, mechanical failure, or any other unforeseen conditions. Any expenses from delayed departures or arrivals, including but not limited to missed flights, missed schedules, or other travel connections, are your sole responsibility."

• Smoking and the use of alcohol or illicit drugs are not allowed or tolerated.
• You agree to hold harmless and indemnify Salt Lake Express from any claims of any kind that a third party may assert against Salt Lake Express for your actions, whether negligent or intentional.
• If Salt Lake Express has to enforce these Terms and Conditions by suit or otherwise, you will reimburse all reasonable costs and attorney's fees incurred.
• The parties will settle any dispute arising under this contract by arbitration. The parties share the arbitrator's fees equally, unless the arbitrator decides otherwise at the end of the arbitration.
• If you have a question about our service or these Terms and Conditions, call our office.

Salt Lake Express SMS messaging

When you opt in to SMS marketing from Salt Lake Express, you will receive text updates about rides, routes, special offers, discounts, and other communication from Salt Lake Express.

You can cancel the SMS service at any time. Text "STOP" to our number. After you text "STOP," you may receive one message confirming that you have unsubscribed. After that, you will no longer receive SMS messages from us. To join again, sign up the same way you did the first time, and we will start sending messages again.

If you have trouble with the messaging program, reply with the keyword "HELP" for assistance, or email info@saltlakeexpress.com.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply to any messages we send you and you send us. Message frequency varies. If you have questions about your text or data plan, contact your wireless provider.

If you have any questions about privacy, please read our privacy policy.

SaltLakeExpress.com is committed to protecting the privacy of our users. This privacy policy explains how we collect, use, and disclose your personal information.

Information we collect

Salt Lake Express uses the contact information you give us to reach you about our products and services. You can unsubscribe from these communications at any time.

We may collect personal information from you when you visit our website, sign up for our newsletter, or make a purchase. This information may include your name, address, email address, phone number, and credit card information.

We may also collect information about how you use our website, such as your IP address, browser type, and the pages you visit.

How we use your information

We may use your personal information to:

• Process your orders and provide customer service
• Communicate with you about your orders, promotions, and other news from SaltLakeExpress.com
• Improve our website and services
• Conduct market research

Sharing your information

We may share your personal information with third parties who help us operate our website and serve you. These third parties may include:

• Payment processors
• Shipping companies
• Marketing and advertising partners
• Analytics providers

We will not sell or rent your personal information to third parties for their own marketing purposes.

Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your computer or mobile device when you visit a website. They help us remember your preferences and track your activity on our website.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

Text messaging

We may send you text messages about your orders, promotions, and other news from SaltLakeExpress.com. You can opt out at any time by replying to the message with the word "STOP".

Children's privacy

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe we have collected personal information from your child, please contact us at info@saltlakeexpress.com.

Your rights

You have the right to:

• Access your personal information
• Correct your personal information
• Delete your personal information
• Object to how we process your personal information
• Restrict how we process your personal information
• Withdraw your consent to how we process your personal information

To exercise any of these rights, please contact us at info@saltlakeexpress.com.

Changes to this privacy policy

We may update this privacy policy, and we will post any changes on our website.

Contact us

If you have any questions about this privacy policy, please contact us at info@saltlakeexpress.com.

Effective date

This privacy policy is effective as of Jan 29, 2025.

Policy statement

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance" (42 U.S.C Section 200d).

Salt Lake Express is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its transit services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1.A.

If you feel you are being denied participation in or the benefits of the transit services Salt Lake Express provides, or you are being discriminated against because of your race, color, national origin, gender, age, or disability, you may contact our office at:

Salt Lake Express P.O. Box 566 Rexburg, ID 83440

Greg Hendricks, V.P. Compliance & Operations 1-800-356-9796 greg.hendricks@saltlakeexpress.com

Downloads

• Civil Rights Discrimination Complaint Form
• Salt Lake Express Title VI Plan
• Salt Lake Express ADA Brochure
• Montana Complaint Form
• SLE/MT Coordination Plan

Salt Lake Express, LLC does not discriminate against any customer because of age, race, religion, color, handicap, gender, physical condition, developmental disability, sexual orientation, pregnancy, veteran status, or national origin.

Salt Lake Express is committed to providing safe, accessible, timely, and professional service. We can do this only when passengers respect and follow certain safety and courtesy rules. We thank you for following the rules below while onboard our vehicles:

1. The driver is responsible for the safety and welfare of everyone onboard. The driver is in charge, and you are expected to follow the driver's instructions at all times. Everyone's safety depends on all passengers following these instructions.
2. Act courteously at all times onboard. Any passenger who is verbally abusive (including profane language) or physically abusive to other passengers or drivers will be asked to exit the vehicle immediately.
3. Pay your fare when you board. Show a valid pass to the driver before boarding. Drivers accept cash. Drivers do not accept checks. You may not ride without paying your fare each way.
4. Do not stand or exit the vehicle until it has come to a complete stop and the driver tells you it is safe to exit.
5. Keep control of your possessions while onboard. Salt Lake Express is not responsible for lost or stolen property.
6. In an emergency, follow the driver's instructions exactly. If the vehicle must be evacuated, the driver will tell you what to do.
7. All vehicles are tobacco free. Smoking and chewing are not permitted onboard.
8. Open alcoholic beverage containers are not permitted onboard. Salt Lake Express authorizes the driver to inspect any package the driver suspects may contain an open container of alcohol.
9. Illegal drugs are not permitted onboard at any time. Anyone found in possession of illegal drugs will be asked to exit the vehicle and reported to law enforcement.
10. The driver or transit provider may ask any person who is intoxicated or under the influence of alcohol or drugs to exit the vehicle.
11. Maintain good personal hygiene out of respect for other passengers.
12. Do not engage in horseplay or fighting onboard. The driver will stop the vehicle immediately and ask those involved to exit. Law enforcement may be contacted if necessary.
13. Weapons are not allowed on Salt Lake Express vehicles at any time. A weapon includes, but is not limited to, a firearm, knife, pipe, bar, nunchuck, or any other device capable of causing bodily harm. Anyone found in possession of a weapon will be asked to exit the vehicle and reported to law enforcement immediately. There are no exceptions to this rule.

Passengers who violate these rules may be barred from using Salt Lake Express shuttle services. Salt Lake Express is responsible for the safety and welfare of all passengers and will refuse service to anyone who puts our passengers or drivers at risk.

Salt Lake Express transports packages for 40% of the ticket fare. A package is any item, whether a box, keys, a suitcase, or an envelope.

To meet Department of Transportation regulations, Salt Lake Express requires the following for each package reservation:

• Ship-from name and contact information
• Ship-to name and contact information
• Number of packages
• Weight (an estimate is fine)
• Destination
• Commodity

Package pick-up locations and destinations are limited. Packages travel on a direct route and cannot transfer between drivers.

Insurance is not available on packages. Salt Lake Express does not compensate for, and is not liable for, damaged, delayed, lost, stolen, missed, or left packages.

Drivers cannot wait for packages being dropped off or picked up. Be at the pick-up or drop-off location 15 minutes before arrivals and departures, and approach the driver yourself. Packages are never left at a location for later pickup. A package that is not picked up goes to the nearest driver home office (Rexburg, Salt Lake City, Logan, or St. George). You must arrange pickup within 48 hours. After that, the item goes to lost and found for 30 days and is then donated.

Mark every package clearly with the name and phone number of the person picking it up, the date, and the destination.

Packages cannot exceed 50 pounds or 30 inches on any side. Heavier and larger items may be sent with management approval and are subject to a greater fee.

Salt Lake Express will not transport items that are illegal, explicit, or motorized. Salt Lake Express reserves the right to open and inspect packages when necessary.

Reservations are required for any package sent on our routes.