Moab, UT

Frequently Asked Questions

Below is a list of Frequently Asked Questions. If you still cannot find what you’re looking for, feel free to call us for more information: (800)-356-9796.

Policies

Below is a list of all of our policies. If you still cannot find the information you’re looking for, feel free to call us for more information: (800)-356-9796.

Child Policy

Customers may choose to allow a minor child, under the age of 18, to travel with the Salt Lake Express unsupervised. All children traveling without an adult will be charged full adult fare. Salt Lake Express will require the following from the parent/guardian; This information must be included on their reservation before it is processed:

• The names and phone numbers of the person dropping the minor off and also the person picking them up.
• Cell phone number of minor, if applicable.  Cell phones are strongly recommended for children traveling alone, specifically if the child changes buses or has a layover in a connecting city.

In addition, children traveling on the shuttle should carry identification showing their name, address, home phone number, name and phone number of the person dropping them off and the name and phone number of the person who will be picking them up.

Parents and guardians should review the details of the trip with their child prior to travel, including the bus route they will be riding and the locations where they will be getting on/off the bus.  It is also suggested that this information is given to them in writing as there are a number of routes and connection points which may confuse a small child in the excitement of traveling.

Persons picking up a child should coordinate a specific location at the destination point where they will meet the child. Children under 13 years old are never to be left unattended even if the person picking them up is in route.

Our drivers are not responsible for underage children. The minor is responsible for getting on and off the shuttle at the right time and place.  Our drivers are happy to guide or assist if asked but cannot supervise minors during the entirety of the trip. We want to be sure customers are aware of this.

Pet Policy

Pets are allowed to travel with a passenger for an additional $10 fee. To book your travel with your pet or add your pet to your existing reservation, please call 208-356-9796 and speak with a customer service representative prior to your trip. Please read the below requirements to be prepared for travel with your pet.

• Individuals travelling with a pet must provide a pet carrier. The pet and carrier combined must weigh under 50lbs.
• The pet must be clean, well-behaved, quiet, and remain within the carrier at all times while in the vehicle.
• The pet carrier must be placed within the passenger’s single seating area. (ie. under the seat or in the passenger’s lap). If the size of the pet/carrier will require an additional seat, the passenger may purchase an additional seat for their pet at the child fare.
• Pets cannot travel by themselves or with unaccompanied minors.
• Salt Lake Express reserves the right to refuse acceptance of any pet and may remove any pet exhibiting behavior that violates our policy.
• Service dogs are allowed to travel with the passenger as outlined by the ADA.  

Salt Lake Express reserves the right to change and/or modify the schedule of a passenger(s) travelling with a pet in the event that any other passenger and/or driver has allergic symptoms that could impair their health or comfort during travel. 

Wheelchair Access

Salt Lake Express is committed to providing equal access to transportation for all passengers. Wheelchair-accessible vehicles are available on any scheduled route upon receiving a reasonable accommodation request. The cost for an accessible vehicle is the same as a standard vehicle; there are no additional charges for accessible services.

To ensure an accessible vehicle is reserved for your trip, please follow these steps:

1. Complete a Reservation
   Make a reservation for your desired schedule either online or by contacting our customer service team at 208-656-8824.
2. Submit an Accessible Vehicle Request Form
   To request an ADA-compliant accessible vehicle, you must complete and submit an Accessible Vehicle Request Form.
   • You may complete this form with the assistance of a customer service representative over the phone, or
   • Download the form, complete it, and email it to reservations@saltlakeexpress.com.
   (Click here to download the Accessible Vehicle Request Form)
3. Confirmation of Request
   After submitting the form, Salt Lake Express will send an automated email receipt to confirm that your request has been received.
   • If you do not receive a confirmation email, contact our office immediately to ensure your request has been properly recorded.
4. Additional Notes
   • Only one form is required for round-trip reservations.
   • If you need to make changes to your reservation, such as the date, time, or location, a new Accessible Vehicle Request Form must be completed and submitted.

Front Seat

The front passenger seat may be reserved for a $5 fee per leg of your trip. Please call 208-356-9796 when booking or to add the reserved front passenger seat to an existing reservation. All other seating is available on a first come first served basis. 

Please note that our larger vehicles do not have a front passenger seat available. If that is the case, please call 208-356-9796 during your trip, and we will refund the $5 fee.

Shipping Packages

Salt Lake Express will transport packages from any of our regular stops to another regular stop location. To check for a stop near you or to book a package shipment, please call 208-356-9796.

Rules for shipping packages with Salt Lake Express

• Packages are charged as 40% of the normal passenger ticket price and are subject to change based on demand and availability.
• Each package must weigh less than 50lbs. No Exceptions.
• Each individual item will be charged as a separate package.
• Bulky or oversized items will be subject to an additional $10 fee and require 24 hours notice.
• The driver will not wait for late packages under any circumstances.
• The individual picking up the package must be at the pick up location when the bus arrives. Packages cannot be left unattended at any location and will be sent back to one of our offices. The recipient will be responsible for making arrangements to resend the package.
• All regular terms and conditions apply, including but not limited to the following:
  • Salt Lake Express shall not be responsible for any lost, stolen, damaged or misplaced freight. Delivery is not guaranteed for any freight item sent. Insurance is not available for freight. Customers are responsible to have freight clearly marked with a name and phone number. Salt Lake Express reserves the right to open and/or inspect any item sent as freight. Proof of identification may be required for release of package.

Cash Reservations

Passengers are expected to pay their fares upon boarding the vehicle. Drivers will accept cash for fares. Checks will NOT be accepted by drivers. Passengers are NOT allowed to ride the bus without paying his/her fare each way.