Travel Information

Planning Your Trip

Planning ahead and being familiar with your itinerary can make for a smooth journey. Please read the travel tips on this page to ensure a safe and comfortable trip.

Departure times for shuttle locations

We suggest that you be at the departure location 10-15 minutes prior to the scheduled departure time. We reserve the right to depart locations on time to avoid shuttle delays.

Allow enough time at the airport

Airports and airlines request that you be at the airport 2 hours before your scheduled departure time for domestic flights and 2-3 hours for flights outside the United States. This suggested time allowance will vary with time of day, season, weather and airport security level. You may need more time during peak travel periods. Airlines reserve the right to close the doors to the aircraft up to 20 minutes prior to their scheduled departure. The airlines departure time means DEPARTURE TIME – not boarding time. After everyone has boarded the aircraft, it requires another 15 minutes before they finish their checks and depart. Part of the airlines concern is that you allow enough time to get to the airport. You must also take into account possible shuttle delays. We strive hard to be on-time, and are always looking at ways to maintain a good “on-time record,” however, there are many things that can delay the shuttle. (See “Terms & Conditions” – #18) Salt Lake Express cannot guarantee any times any more than the airlines are able to guarantee times. Nearly all missed flights have resulted when passengers have allowed less than one (1) hour at the airport. Be a smart traveler by allowing enough time.

Shuttle luggage space

We plan on a reasonable amount of luggage on each shuttle. If you will have more than two (2) suitcases and a carry on, you need to call the office to make sure we will have room. If you show up with more than this, we will accept it on a space available basis. Also, you may be charged $10.00 per suitcase or box over the two (2) suitcases allowed. For example, if you would like to bring your bicycle, we just need a minimum of 24 hours advance notice and as mentioned previously, there will be an additional $10.00 fee.

Pickup/Drop-off at other locations

If you desire to make a reservation to/from a location that is not listed on the website, please call the office to make sure it is available. To help keep our shuttles “on time” we need to manage “extra stops.” Also, there is an additional stop charge for any stop that is not listed and this charge may vary. If you make your reservation online and put in the notes that you want a different stop, that request will not be honored until you contact the office, make arrangements, and pay any additional fee.

Travel Tips

Traveling by bus can be a convenient and cost-effective way to get to your destination. To help ensure a smooth trip, here are some important tips to keep in mind:

1. Dress for the Weather

Many bus stops are outdoor locations without indoor waiting areas. Be sure to check the weather forecast and dress accordingly. Wear layers in colder months, bring an umbrella if rain is expected, and wear comfortable clothing for longer trips.

2. Check Your Itinerary for Transfers

Some routes may require you to transfer to another bus. Review your ticket and itinerary carefully to ensure you know where and when any transfers take place.

3. Bus Stops vs. Stations

Not all bus stops are bus stations. Many stops are simply designated roadside locations without restrooms, seating, or indoor shelters. Plan accordingly, and arrive a few minutes early to ensure you don’t miss your ride.

4. Arrive Early

Buses strive to operate on a schedule, and drivers may not wait for late passengers. Arriving at your stop at least 10-15 minutes before your scheduled departure time helps avoid any last-minute stress.

5. Keep Essentials Handy

Bring a small bag with items like your ID, ticket confirmation, phone charger, snacks, water, and any necessary medications. Some buses may have limited stops, so be prepared for stretches without access to food or restrooms.

6. Be Mindful of Luggage Policies

Check the luggage policy or the luggage limits listed on this page in advance. Some services have specific limits on the number and size of bags allowed, and oversized luggage may require an additional fee or special handling.

7. Stay Aware of Announcements and Instructions

Drivers may make important announcements about stops, transfers, or delays. Stay alert and follow any instructions to ensure a smooth journey. We also post service alerts about ongoing travel disruptions on our routes.

8. Respect Fellow Passengers

Keep noise levels to a minimum, avoid strong scents, and be considerate when using shared space. If listening to music or watching videos, use headphones to avoid disturbing others.

9. Be Prepared for Limited Amenities

Not all buses have onboard restrooms or Wi-Fi. If these are important to you, plan accordingly.

By keeping these tips in mind, you can enjoy a more comfortable and stress-free bus travel experience. Safe travels!