Questions:
1 - If my plane is late, so I miss my shuttle, do I lose my ticket? What do I do then?
2 - If my plane is late will the shuttle wait for me?
3 - What happens if my plans change, and I can't go on the shuttle I was scheduled to ride?
4 - Do you cancel a schedule if you don't have enough passengers?
5 - How much luggage am I allowed to take?
6 - I see that infants are free. What is the cutoff age?
7 - I would like to send my minor child on the shuttle alone. Do you allow that?
8 - I have an infant that needs a car seat. Do you provide any, or am I required to bring my own?
9 - If I need to contact the office, what are the office hours?
10 - Do I need a ticket? There is not time for you to mail me one.
11 - Can I pay the driver or do I have to prepay?

Question 1: If my plane is late, so I miss my shuttle, do I lose my ticket? What do I do then?
Answer: No. If you miss the shuttle due to flight connections, call the office immediately and let them know. They will schedule you on the next available shuttle without any additional charge.
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Question 2: If my plane is late will the shuttle wait for me?
Answer: Due to airport security and regulations as well as the other traveling passengers, we cannot wait longer than 10 minutes past our scheduled departure times. As soon as your flight lands, call the office or go straight to the shuttle to let the driver know you are there. If we know you are at the airport, the driver will wait up to 10 minutes. If you are not ready to go at that time, call the office, and they will schedule you on the next available shuttle.
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Question 3: What happens if for some reason my plans change, and I can't go on the shuttle I was scheduled to ride?
Answer: As long as you call the office at least one day before your scheduled departure, you can reschedule to another date and/or time. If you don't know when you will be able to travel, we will mark the reservation as a credit in your file. These reservations will be valid for 6 months from the original date of purchase. If the reservation is rescheduled a second time, there will be a processing fee.
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Question 4: Do you cancel a schedule if you don't have enough passengers?
Answer: No. We do not cancel schedules once there is a reservation. However, we reserve the right to cancel a schedule 48 hours ahead if there are no reservations on that particular shuttle.
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Question 5: How much luggage am I allowed to take?
Answer: We allow the same as the airlines. Two suitcases and a carry on. If you will have more luggage, odd or extra large size luggage (including skies/snowboards), please contact the office for special handling. (Additional fees may be charged.)
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Question 6: I see that infants are free. What is the cutoff age?
Answer: Infants 24 months and younger are free. Children 25 months through 12 years are eligable for the child rate with a paid adult fare.
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Question 7: I would like to send my minor child on the shuttle alone. Do you allow that?
Answer: Yes. Please indicate in the notes the age of the minor child. We also need valid contact information in case nobody shows up at the destination to meet the minor child.
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Question 8: I have an infant that needs a car seat. Do you provide any or am I required to bring my own?
Answer: We are sorry, but due to insurance requirements, we no longer are able to provide any type of car or booster seats. 
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Question 9: If I need to contact the office, what are the office hours?
Answer: Our office is open 24 hours a day, 7 days a week.  We are closed only on Christmas and Thanksgiving.
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Question 10: Do I need a ticket? There is not time for you to mail me one.
Answer: No, we use electronic ticketing. The driver will have a manifest with the name of all passengers. Check with the driver - if there is a problem, the driver will contact the office. It is helpful to print out the confirmation that will be emailed to you after you make your reservation and bring that with you for boarding.
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Question 11: Can I pay the driver or do I have to prepay?
Answer: Seats are not guaranteed until full payment has been made, however, if there is an empty seat at the departure time, you may pay the driver full fare for that seat. 
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